The terms and conditions described in this policy are applied to all products purchased through the website: https://jerminolarnaka.com/
1. Order Cancellation
When you place your order through our website, you have the option to cancel your order within 24 hours after the order confirmation date and you will obtain a voucher of the same amount or the full amount of money refunded in the event that any amount has been paid.
2. Product Returns
2.1 In the event that you wish to return any product/s purchased through the e-shop, you have the right to return such product/s within 15 (fifteen days) from the date that you have received the said purchased product/s that you wish to return, in their original excellent condition and packaging, the original packaging includes all products and accessories (Must not been damaged or deformed). Manner of return:
- a. Please contact us via our Contact Us page and send us an email with your Order ID, confirmation email of purchase and your contact details, including your name, surname, address, phone number and reason of return of the product/s you have purchased.
- b. Once we receive your email, our qualified staff will assist you and contact you in order to arrange your preferred method of returning such product/s to any physical JERMINO LARNACA LTD shop in the Republic of Cyprus, either by:
- By delivering the product/s in its/their original excellent condition and packaging in any physical JERMINO LARNACA LTD shop in the Republic of Cyprus and providing your purchase receipt, or
- By sending (with your own costs), the product/s in its/their original excellent condition and packaging, to any physical JERMINO LARNACA LTD shop in the Republic of Cyprus and enclosing your purchase receipt, as well as the Return Form as indicated herein below.
- c. The condition of the returned product/s and quality will be checked by our qualified staff at the physical JERMINO LARNACA LTD shop in a reasonable time. If we consider that the returned product/s meets the following criteria and they are eligible and, in a condition to be returned, you will be able to receive a refund for the value of your purchase. Criteria:
- The product/s must be returned in its/their original excellent condition and packaging,
- The original packaging includes all products and accessories (Must not been damaged or deformed),
* You have the right to open the package of the product/s carefully and manage the product to the extent necessary to determine the nature of the features and function of the product, as it would be possible to do in a physical store.
**You, as the customer, agree to maintain the product/s’ condition from the moment of delivery to you, until you deliver them at the physical JERMINO LARNACA LTD shop.
2.2 We retain the right to deny the return of the purchased product/s for reasons including but not limited to a destroyed packaging, or in cases where you are responsible for the destruction of the product/s or its packaging, or accessories or you have destroyed item/product by any means. In such cases, we may not refund you any amounts nor accept the return or change of the product.
2.3 No returns will be accepted to product/s used as:
- Personal care products (including and not limited to clippers, razors, hair removal machines, electric toothbrushes.).
- Consumables for used appliances (including but not limited to washers, dryers, stoves, refrigerators, ovens, hobs, microwaves, food preparation appliances.).
2.4 In case the product/s are not returned in the physical JERMINO LARNACA LTD shop within 15 (fifteen) days from the date that you have received the said purchased product/s that you wish to return, then we retain the right to deny any refund or return or a product replacement.
2.5 It is noted that the responsibility and any costs incurred for transporting the product/s back to the store are borne by the buyer (the description of buyer is defined in the Terms and Conditions of JERMINO LARNACA LTD shop).
3. Changes to our Returns and Cancellation Policy
We reserve the right to change or update our Returns and Cancellation Policy. We will however post any changes on this page.
The date of the last amendment: Wednesday 02 November 2022
The present payment policy applies to all customers of the online JERMINO LARNACA LTD shop (e-shop). For any online orders, you may pay via PBT Pay or via any credit card of your preference. If you face any difficulties or you need any assistance in completing your order, please contact us via our Contact Us page and we will strive to assist you.
All prices are inclusive of legally applicable VAT, according to the current VAT legislation. Prices listed on our website can be changed at any time without any notice. All product offers are valid until stock lasts.